Just wanted to share this situation with TSA (and more specifically their gunsmith) that I've got going on.
For starters: I think the TSA gunsmith is incredibly talented & I've alway been pleased with his work & his turnaround (even when slow...the man is busy and understandably so).
2 months ago I dropped off a S&W 686 Pro to have him do some work. Simple work. Replace a spring I lost, smooth out the internals a bit. I'd tried to work on it myself, but this is the first newer S&W I'd worked on & the MIM parts threw me for a loop.
About a month in I call and get the assistant on the phone, just asking for an update. He says the gunsmith says it will be ready next week. Cool.
I call at the end of the week, no answer, I leave a message.
I call 2 weeks later, no answer, I leave a message.
I call the "operator" at TSA to see if they can find him, no answer.
So I finally reach out to the TSA instagram page over the weekend. He says he'll check into it on Tuesday.
Yesterday he basically says the gunsmith is out for the week & I need to talk to the owner. That feels very weird. I email Bill & he tells me the gunsmith has gone on vacation / taking care of his health & that's all he knows. He said he texted the gunsmith but he did not respond.
Now I am all for taking vacation & taking care of yourself. Especially during covid & with how busy he has been. I'm not pissed about that. I'm pissed I've called 3 times & no one would answer my calls. I'm pissed that my gun has been out of my hands for 2 months & the best the owner can do is tell me "I don't know when you'll get it back". I told him I understand the gunsmith is a business inside his business, but at the end of the day, its TSA's name on the door.
So that's where I'm at. I haven't had my gun in 2 months. I have no idea where it is (well it supposedly in the gunsmith's safe that no one can get into). I have no idea when I'll get it back.
Just beware.
For starters: I think the TSA gunsmith is incredibly talented & I've alway been pleased with his work & his turnaround (even when slow...the man is busy and understandably so).
2 months ago I dropped off a S&W 686 Pro to have him do some work. Simple work. Replace a spring I lost, smooth out the internals a bit. I'd tried to work on it myself, but this is the first newer S&W I'd worked on & the MIM parts threw me for a loop.
About a month in I call and get the assistant on the phone, just asking for an update. He says the gunsmith says it will be ready next week. Cool.
I call at the end of the week, no answer, I leave a message.
I call 2 weeks later, no answer, I leave a message.
I call the "operator" at TSA to see if they can find him, no answer.
So I finally reach out to the TSA instagram page over the weekend. He says he'll check into it on Tuesday.
Yesterday he basically says the gunsmith is out for the week & I need to talk to the owner. That feels very weird. I email Bill & he tells me the gunsmith has gone on vacation / taking care of his health & that's all he knows. He said he texted the gunsmith but he did not respond.
Now I am all for taking vacation & taking care of yourself. Especially during covid & with how busy he has been. I'm not pissed about that. I'm pissed I've called 3 times & no one would answer my calls. I'm pissed that my gun has been out of my hands for 2 months & the best the owner can do is tell me "I don't know when you'll get it back". I told him I understand the gunsmith is a business inside his business, but at the end of the day, its TSA's name on the door.
So that's where I'm at. I haven't had my gun in 2 months. I have no idea where it is (well it supposedly in the gunsmith's safe that no one can get into). I have no idea when I'll get it back.
Just beware.