Back in December, I sent a 2.5lb flat competition trigger back to them because the reset was gritty and unpredictable and it ultimately broke, and I had to manually reset it with my finger.
I got the repaired trigger back fairly quickly. The reset was still somewhat gritty and unpredictable (my 3.5lb is smooth and pops forward very responsively) Sometimes it would pop forward, sometimes it creeps forward, dragging as it goes, sometimes it drags halfway and pops forward the other half. It was a mess but I figured I’d give it some time and some rounds down range to iron it out.
I gave up on it a few weeks ago after several months and several hundred Valkyrie rounds and sent CMC a message through their online form which I used last time for CS help. A couple days go by so I track down a generic email, like info@cmc or something and fire off another CS request. A lady answers and forwards me to someone from their production department. He tells me to box it up and send it back with a description of what’s wrong with it. I write him back with some questions. Four days later, no reply. I’d also called and left a voicemail for him as well. I emailed the original lady and she apparently contacted him, so the next day he writes me back and tells me they can replace the trigger with whatever I want, just send it back to them and they’ll get me Taken care of within 24hrs. Forgets to send the shipping label. I ask about it and it comes two days later.
So I finally mail it back and with tracking, I see it arrives early on 4/29. I get told five days later (Monday 5/4), they’re sending it out that day (so much for 24 hours)...even without the weekend, it still missed the promised turnaround time.
The “new” trigger arrives: it’s the wrong thing. I’d requested a replacement curved 2.5lb trigger. I received a flat 3.5lb trigger.
I haven’t heard back from the email I sent out in regards to it but I’m done with CMC. Once they get me a 2.5lb trigger like I sent them, I’ll sell it. Not going to continue giving money to a company who clearly doesn’t care at all about their customers
I got the repaired trigger back fairly quickly. The reset was still somewhat gritty and unpredictable (my 3.5lb is smooth and pops forward very responsively) Sometimes it would pop forward, sometimes it creeps forward, dragging as it goes, sometimes it drags halfway and pops forward the other half. It was a mess but I figured I’d give it some time and some rounds down range to iron it out.
I gave up on it a few weeks ago after several months and several hundred Valkyrie rounds and sent CMC a message through their online form which I used last time for CS help. A couple days go by so I track down a generic email, like info@cmc or something and fire off another CS request. A lady answers and forwards me to someone from their production department. He tells me to box it up and send it back with a description of what’s wrong with it. I write him back with some questions. Four days later, no reply. I’d also called and left a voicemail for him as well. I emailed the original lady and she apparently contacted him, so the next day he writes me back and tells me they can replace the trigger with whatever I want, just send it back to them and they’ll get me Taken care of within 24hrs. Forgets to send the shipping label. I ask about it and it comes two days later.
So I finally mail it back and with tracking, I see it arrives early on 4/29. I get told five days later (Monday 5/4), they’re sending it out that day (so much for 24 hours)...even without the weekend, it still missed the promised turnaround time.
The “new” trigger arrives: it’s the wrong thing. I’d requested a replacement curved 2.5lb trigger. I received a flat 3.5lb trigger.
I haven’t heard back from the email I sent out in regards to it but I’m done with CMC. Once they get me a 2.5lb trigger like I sent them, I’ll sell it. Not going to continue giving money to a company who clearly doesn’t care at all about their customers