So I finally got the call back.....
Let me give some background info.
Purchased a Aero Precision stripped upper from Surplus Ammo & Arms a long time ago. It sat for prob a year before I even attempted to try and build anything with it.
I try to build the upper with a parts kit. No go....forward assist roll pin hole isn't large enough. Order another kit..just in case they had the incorrect roll pin in the kit. Still no go. Take it to a member from the other forum. He couldn't get it to work either...even with a pin he had.
So 3 pins...no go
;
Communication with Aero Precision was pretty good. They sent you a form that was web based and you could add comments and attachments to. I'd usually get a response in a day or sooner.
Today I get an email from AP saying that I sent them a SAA upper. I replied and said that 1) I ordered an Aero Precision stripped upper and if indeed they did not have that then SAA sent me the incorrect item. I also uploaded my receipt from SAA showing an Aero Precision stripped upper that was ordered. 2) I would contact them and find out why I was given the incorrect item. 3) I asked if Aero could process the warranty anyways since I've had several sources say that Aero makes SAA's uppers.
I get home and call SAA. I explain that I evidently was given the incorrect item and explain the above to them. SAA asked who I dealt with at Aero. I gave them the info and he said he'd make a call and then call me back. I got a call back in about 45 minutes.
SAA advised that I do indeed have a Aero Precision Upper. What was lost in translation was the American Flag that was laser etched on the top, SAA did in house and Aero couldn't replace what I had.
NOW here comes the good part:
The AP upper I sent isn't out of spec. I was told that the PSA roll pins I used were what were out of spec. I kindly advised him that MIL-spec is MIL-spec....and everything should go together. I also advised him that my friend's roll pin wouldn't go either. He was adamant that the PSA stuff was the problems...he's heard hundreds of cases..blah blah blah
So my upper is being sent back to me with a Aero Precision roll pin installed...so all i have to do is knock it out and install the forward assist. He wanted me to purchase an AP forward assist kit that he would install for me...but I declined. I told him that I wasn't an idiot and knew how to build the upper. I still STRONGLY disagree with their position.
I understand Mil-spec is a range....but thousands of guns are built using different manufacturers parts and they go together fine..cause they are mil-spec!
I am disappointed frankly at the let's blame this company mentality. Maybe I am wrong...I don't know....but I don't feel like I am.
I mean how did I buy an Anderson "lower quality than Aero Precision" upper and that upper went together flawlessly!
I understand AP's position and am fine with that. If they don't laser etch...then they don't laser etch and couldn't replace what I had....not that having the laser etched flag was a had to have....
I am disappointed with SAA. PSA is probably their largest competitor. Is it possible I got 2 PSA upper kits that had the incorrect forward assist roll pins in there? Sure, anythings possible.....but highly unlikely!
well....that's the story.
If you think I am looking at this wrong, kindly let me know. I like to see both sides and maybe my anger is prohibiting one side....I dunno...
DS
