Chromebook. Not working!

Discussion in 'Off Topic' started by Millie, Aug 2, 2018.

  1. Millie

    Millie Well-Known Member Supporting Member

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    IMG_20180801_175832_hdr.jpg IMG_20180801_175832_hdr.jpg IMG_20180801_175846_hdr.jpg IMG_20180801_180107_hdr.jpg Was advised to start a new thread.
    Got an acer chromebook 11. Turned it on, put my router info in the boxes, it says I'm connected, yet I can't get online! I cant sign into my google account from the acer, but can from kindle fire. I can only do the most basic tasks by signing in as "guest", have been to forums for chromebook and thru about 8 hours of trying everything they and the web advised...nothing!
    Their next step is to go to another location and see if my cbook connects there.
    My router is new as of Saturday, and my kindle and printer are fine! I just don't get it.
    Pics of some screens I'm seeing,:
     
  2. ncav8tor

    ncav8tor Lifetime Charter Member Charter Life Member

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    can you do a generic search on the internet via any browser?


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  3. Millie

    Millie Well-Known Member Supporting Member

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    What am I searching for?
    If you mean can I get online from my chromebook, no. I'm going to take it somewhere soon and see if it connects. Maybe somewhere in Raleigh Saturday, since I'll be there in the afternoon. If it connects from outside of my house, I have no idea what that means, but the gurus at the cbook forum said that's what I need to try next.
    I should be able to, I'm online now on kindle! I must be doing SOMEthing wrong, but I did the same things I did when setting up printer and kindle with the new router.
    It's maddening! Thanks for responding.
     
  4. ripv2

    ripv2 Rooster Bullets Benefactor Charter Life Member

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    I am not familiar with Chromebooks but could imigine that the generic account "guest" may have limited functionality.

    Have you created a user account on the Chromebook?
     
  5. Millie

    Millie Well-Known Member Supporting Member

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    Guest is the only way I can get anything done, since the thing won't let me sign in to my google account. Can't create a new account, either. So I can't even register the machine.
    I can't do anything till I figure out why it won't let me get online. Very aggravating!
     
  6. ncav8tor

    ncav8tor Lifetime Charter Member Charter Life Member

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    What I meant was can you do a generic search on any browser for anything... as in cnn.com or even this website or anything and actually go to the website. If not, you have connectivity issues. In any case, call the manufacturer tech support. They should be able to tell you if it is a hardware issue or something else.


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  7. Millie

    Millie Well-Known Member Supporting Member

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    IMG_20180803_002214.jpg
    No, i can't get onto any site from the chromebook. I found this about DNS though. On one of the diagnostic pages it says "no functioning DNS server available".... Took a pic of it.
    The reason I've not called tech support is I have bad history with windstream people, and hoped to solve this myself....
    Oh well, guess it's time....

    starting with acer support.

    Edit...did lots of stuff with acer support, found out nothing!!!! He told me to take my chromebook to another network, and if it conncts, then my router isn't compatible with it and I'll need to contact windstream!!! Grrrrr. He said my isp will know the router I need if there's an issue.
    So I'm back where I started.
    I'll try another network, then deal with my isp if necessary.
    Thanks to you all. There's nothing to be done right now. I appreciate all the advice!
     
    Last edited: Aug 3, 2018
  8. georgel

    georgel Behind Every Blade of Grass Charter Member

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    Let is know what you discover. I would have thought someone would had an answer by now. I don't think it would be a "compatibility" issue between router and laptop, but rather a configuration issue. There are many, many settings that should be set to common defaults that allow for easy access, but you never can tell. I saw a Chromebook tonight at Wally World, but didn't have time to play with it
     
  9. noway2

    noway2 Senior Member Charter Life Member

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    I saw something like that once. I was visiting family out of state and staying with a relative. He had an Apple router and for the life of me, I couldn’t get a non Apple device to connect to it. Thankfully it died and he got a generic one.
     
    Last edited: Aug 4, 2018
  10. Pack72

    Pack72 Member

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  11. ncav8tor

    ncav8tor Lifetime Charter Member Charter Life Member

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    Just take it to the local Panera Bread or Starbucks and see if you can log on there. You won’t even have to buy anything.


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  12. georgel

    georgel Behind Every Blade of Grass Charter Member

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  13. Millie

    Millie Well-Known Member Supporting Member

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    I didn't even try to connect at the range....the whole experience was a bit overwhelming, and I just didn't! But I'll take it somewhere soon.
     
  14. Millie

    Millie Well-Known Member Supporting Member

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    I've printed these instructions out, and will check t his out....still recovering from the range experience! Not to mention my new router is acting up!!! Grrrrr. I've reset it twice in the last couple of hours! Sheesh. I feel another conversation with tech support coming.....thanks for the link!
     
  15. Millie

    Millie Well-Known Member Supporting Member

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    I plan to do it soon. Like tomorrow!
    At least I can find Panera without stressing out!
    Yes, I have geographical issues!
     
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  16. georgel

    georgel Behind Every Blade of Grass Charter Member

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    A bit off topic, but what was this range experience you had?
     
  17. Bailey Boat

    Bailey Boat Senior Member Charter Member Benefactor Supporting Member

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    Normally I don't chime in on tech issues since I'm slightly retarded myself but I know the answer to your issues.
    Caldwell Stick and See, self adhesive targets!! Place the 10" target to the top of the machine and the answer will become obvious...
     
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  18. Millie

    Millie Well-Known Member Supporting Member

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    Well, I drove to Raleigh, thought I was lost, but just hadn't gone far enough up the road to get to rt. 1, so not lost, but flustered. Got to TSA, very nice, looked at guns, fell in love with a Glock, met my gentlemen, shot many, many guns, realized I might not be suited for 9mm.....in all the stuff going on, forgot to check if the Chromebook would connect to the internet in the cafe.....thus finding out if it's my router or the laptop at fault!
    Those are pretty much the high points! Lol.
     
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  19. Millie

    Millie Well-Known Member Supporting Member

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    I've considered something along those lines, amidst much cursing!
    I'll try it at Bonefish, that's my next outing.
     

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