Dillon Precision, what you have heard,

Discussion in 'Reloading' started by nooneimportant, Jul 13, 2019 at 1:53 PM.

  1. nooneimportant

    nooneimportant Happy to be here

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    Is True.

    The best customer service in the game.
    In 1994 or 95 I spent more hard earned money than I could really afford and jumped in on the XL650.
    It was in .45 auto, the primary round I shot at the time. it was about a year later before I could afford a 9mm conversion. I was spending all my fun money on powder and primers.

    Here we are 25 years and a lot of rounds later. I wont say a million, but hundreds and hundreds of thousands of rounds later ( I used to shoot a lot) I contacted Dillon about their rebuild service. I was told to shipt it in and the cost would be about $90. Turn around time was to be three weeks.

    I sent it out July 2nd. It was delivered back to me today July 13.

    I received a new press, new primer feed system and all. They probably put what I sent in in the museum.
    and, there was no charge other than my cost to ship the old one off.

    I have been in the reloading game since a lee hand loader and hammer in the late 1970's I have had good customer service experiences (RCBS) and not so good (Lyman,) but no one touches Dillon. 25 years of wear and tear replaced at no cost.

    Maybe I need to spend more than I can afford and get that 1050. that should not need repair till I am in my 80's
     
    Last edited: Jul 13, 2019 at 1:55 PM
  2. Me.

    Me. Active Member

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    My RL550B powder measure link broke after 20+ years.

    I contacted customer service. They asked for a picture of the part.

    She let me know they retired that type of link, so they sent out a complete powder measure assembly, no charge.


    I bought my Dillon back when they were the “new guy”. My buddies bought RCBS around the same time. Theirs were more expensive, and had a “better reputation”.


    Both of those buddies retired their RCBS years ago and got Dillons.
     
  3. BowWow

    BowWow Happy to be here

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    Dillon is top notch, I made a mistake and lost the little "slider plate"..... I called them to order another one and they sent it totally free of charge. Also nice...…… the person I talked to was very familiar with their products and how they work.
     
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  4. Pink_Vapor

    Pink_Vapor Well-Known Member Supporting Member

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    I bought a 550B in 1999, used the Y2K angle, and me bride agreed on the investment :)
    An additional bonus at the time, Dillon stopped giving their dealers a discount so Davis and Perry's stopped selling them and offered great discounts on the press and, strong mount, bullet tray, etc.
    I've had a sticking primer bar, called on a Sunday afternoon and got great help. Then they also sent me updated primer and powder bars with a hardware kit at no charge. Still runs like a champ.
     
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  5. jimmyjames8

    jimmyjames8 Well-Known Member Supporting Member

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    I've had mixed results with their CS and warranty. Most times free parts replacement but other times they charged me frt, like $12 to ship a small part. Overall good but not great service. I have a 550 that I only load pistol on and a 650 I only load 223 on. I had an older 650 i loaded 38super on and had nothing but trouble. One day I tore it completely down and ordered a bunch of parts for it. Rebuilt it and it ran better than new.
     
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  6. vaskeet

    vaskeet Active Member

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    Remember the 1050 does not have the Dillon lifetime warranty
     
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  7. nooneimportant

    nooneimportant Happy to be here

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    Yeah, Dillon figures a lot of them get automated, and/or commercially used. They are not wrong.
     
  8. Michael458

    Michael458 Active Member

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    I run 5 Dillon 550s here, 3 for common handgun, 45 ACP and 45 Colt... then a small primer one for various things like a few specialty 9mm loads and on occasion something for Billy, such as 38 spl

    The other two Dillons are set up for rifle, one small, one large..........

    I have broken everything there is on Dillons, even a press one time busted. Sometimes MY FAULT, and I told them so........... They said, don't matter, we will send you a new one...... End of Story

    I have a couple of the big single stage Redding's I use for the big Nitro cases, but the 5 Dillons get by far the bulk of the heavy lifting... It just don't get any better than Dillon.
     
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  9. vaskeet

    vaskeet Active Member

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    I will say Lee. Hornady and Dillon all have great warranty and service departments I have broken more parts on my Lee loading equipment and Lee has always sent out new parts a few times they wanted a picture of the broken part. Hornady and Dillon have also always sent parts when I have had any issues. I am trying to go to a 2nd 650 and replace my Hornady LNL but that is because I like the Dillion machines operation better it is just smoother and easier to load with for me I will also keep my Lee turret press
     
  10. Michael458

    Michael458 Active Member

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    I love the Dillons. For me here they are extremely efficient. For instance, loading the B&M cartridges, based on RUM and WSM, set the dies up originally, and all you have to do is switch tool heads and load the other cartridges. No swapping shell plates. I can load anything based on RUM or WSM and swap tool heads only. Same with H&H Based cases, such as 458 Lott, 458 Win, 358 STA, 338 Winchester, 300 Winchester, all the same shell plate, swap tool heads and continue on. And that can be carried over to the smaller calibers, 223 and 300 BLK, 7.62X40 and anything based on 223 size case heads......... Saves a hell of a lot of time having dies set up, and in 30 seconds you can be loading another cartridge, using same shell plate........ Even though the shell plate is so easy to change, maybe a minute........ Makes life easy............and efficient, which those two things normally go hand in hand..............
     
  11. Combat Diver

    Combat Diver Well-Known Member

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    I bought a 550B back in 95' and still use it whenever I'm home. Broke the buzzer body on my primer low warning last year. Called CS and they sent a new complete new body, no questions asked. Back in 90' had a friend break a part on his Square Deal in Germany. Dillion shipped the part out no questions then either. I've actually had good CS from all the reloading companies Lee in particular. By the way there is a chain link fence down the middle of the plant. Other side is Dillion Aero where they make miniguns and parts. Things run like tops. Gotta give a class and live fire training on tomorrow.
    IMG_7108.jpg




    CD
     
    Last edited: Jul 16, 2019 at 12:06 PM
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