Dillon Precision, what you have heard,

nooneimportant

nooneimportant

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Is True.

The best customer service in the game.
In 1994 or 95 I spent more hard earned money than I could really afford and jumped in on the XL650.
It was in .45 auto, the primary round I shot at the time. it was about a year later before I could afford a 9mm conversion. I was spending all my fun money on powder and primers.

Here we are 25 years and a lot of rounds later. I wont say a million, but hundreds and hundreds of thousands of rounds later ( I used to shoot a lot) I contacted Dillon about their rebuild service. I was told to shipt it in and the cost would be about $90. Turn around time was to be three weeks.

I sent it out July 2nd. It was delivered back to me today July 13.

I received a new press, new primer feed system and all. They probably put what I sent in in the museum.
and, there was no charge other than my cost to ship the old one off.

I have been in the reloading game since a lee hand loader and hammer in the late 1970's I have had good customer service experiences (RCBS) and not so good (Lyman,) but no one touches Dillon. 25 years of wear and tear replaced at no cost.

Maybe I need to spend more than I can afford and get that 1050. that should not need repair till I am in my 80's
 
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Dillon is top notch, I made a mistake and lost the little "slider plate"..... I called them to order another one and they sent it totally free of charge. Also nice...…… the person I talked to was very familiar with their products and how they work.
 
I bought a 550B in 1999, used the Y2K angle, and me bride agreed on the investment :)
An additional bonus at the time, Dillon stopped giving their dealers a discount so Davis and Perry's stopped selling them and offered great discounts on the press and, strong mount, bullet tray, etc.
I've had a sticking primer bar, called on a Sunday afternoon and got great help. Then they also sent me updated primer and powder bars with a hardware kit at no charge. Still runs like a champ.
 
I've had mixed results with their CS and warranty. Most times free parts replacement but other times they charged me frt, like $12 to ship a small part. Overall good but not great service. I have a 550 that I only load pistol on and a 650 I only load 223 on. I had an older 650 i loaded 38super on and had nothing but trouble. One day I tore it completely down and ordered a bunch of parts for it. Rebuilt it and it ran better than new.
 
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I run 5 Dillon 550s here, 3 for common handgun, 45 ACP and 45 Colt... then a small primer one for various things like a few specialty 9mm loads and on occasion something for Billy, such as 38 spl

The other two Dillons are set up for rifle, one small, one large..........

I have broken everything there is on Dillons, even a press one time busted. Sometimes MY FAULT, and I told them so........... They said, don't matter, we will send you a new one...... End of Story

I have a couple of the big single stage Redding's I use for the big Nitro cases, but the 5 Dillons get by far the bulk of the heavy lifting... It just don't get any better than Dillon.
 
I will say Lee. Hornady and Dillon all have great warranty and service departments I have broken more parts on my Lee loading equipment and Lee has always sent out new parts a few times they wanted a picture of the broken part. Hornady and Dillon have also always sent parts when I have had any issues. I am trying to go to a 2nd 650 and replace my Hornady LNL but that is because I like the Dillion machines operation better it is just smoother and easier to load with for me I will also keep my Lee turret press
 
I love the Dillons. For me here they are extremely efficient. For instance, loading the B&M cartridges, based on RUM and WSM, set the dies up originally, and all you have to do is switch tool heads and load the other cartridges. No swapping shell plates. I can load anything based on RUM or WSM and swap tool heads only. Same with H&H Based cases, such as 458 Lott, 458 Win, 358 STA, 338 Winchester, 300 Winchester, all the same shell plate, swap tool heads and continue on. And that can be carried over to the smaller calibers, 223 and 300 BLK, 7.62X40 and anything based on 223 size case heads......... Saves a hell of a lot of time having dies set up, and in 30 seconds you can be loading another cartridge, using same shell plate........ Even though the shell plate is so easy to change, maybe a minute........ Makes life easy............and efficient, which those two things normally go hand in hand..............
 
I bought a 550B back in 95' and still use it whenever I'm home. Broke the buzzer body on my primer low warning last year. Called CS and they sent a new complete new body, no questions asked. Back in 90' had a friend break a part on his Square Deal in Germany. Dillion shipped the part out no questions then either. I've actually had good CS from all the reloading companies Lee in particular. By the way there is a chain link fence down the middle of the plant. Other side is Dillion Aero where they make miniguns and parts. Things run like tops. Gotta give a class and live fire training on tomorrow.
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CD
 
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Sound like me with the Lee in the early 1970's and the Dillon 650 starting with 45 ACP.

Dillon just released the XL 750 to replace the 650.
 
Had one of the first Dillon's in Horry. Got it when they were still selling through retail outlets. Still using it today. Wellll, kinda. It's like the ole boy that had George Washington's hatchet. When asked if it was indeed George's hatchet he said...Why shore 'nuff it is!! It's had the handle replaced a time or two and the head once BUT it's George's alright! My press in kinda like that.
 
My first press was (and still is) a Dillon 550. Don't regret buying it for a minute. But I normally suggest someone start with either a good single-stage or turret press, since they are easier to learn with, and most people will end up buying one anyway (I use the heck out of my Lee turret press). But my 550 is the bees knees for doing my semi-auto pistol calibers. The only problem I had that involved customer service was a seating stem for my 9mm die that they had shipped with a 38spl seating stem instead. One call and I had the right one on the way.
 
Funny story, I received a panicked call from a good friend (who was on a tight budget). I suggested he send his Dillion back to have checked out (he bought it used). He said I thought you said it was free and started reading me the invoice. Part after part after part and the cost of each part. He was in a panic. The charges were quickly adding up to to many hundreds of dollars. I was totally confused. Asked if he was pranking me - he said no. He told me it was a long bill, many pages. He didn't have money in the budget.

Then it dawned on me - I said go to the last page and tell me the final charges.. He was very relieved.... the bill totalled to zero (well they might have charged return shipping - but that wasn't a big number). Apparently Dillion tracked every part that was replaced, showed the cost then zeroed the amount.

It is an amazing company. Don't know if they still do this, but when I was in the area I got a tour. Learned the folks on that man the customer service desk have years of experience. The start at the bottom, assembling the machines, move to the rebuilds then move to customer service. So they have personally touched every part in the machine.

Hey that makes me wonder - how did they get them trained on the new 750 - wonder if they all had to spend some time on that assembly line. LOL
 
SR_NC said:
Funny story, I received a panicked call from a good friend (who was on a tight budget). I suggested he send his Dillion back to have checked out (he bought it used). He said I thought you said it was free and started reading me the invoice. Part after part after part and the cost of each part. He was in a panic. The charges were quickly adding up to to many hundreds of dollars. I was totally confused. Asked if he was pranking me - he said no. He told me it was a long bill, many pages. He didn't have money in the budget.

Then it dawned on me - I said go to the last page and tell me the final charges.. He was very relieved.... the bill totalled to zero (well they might have charged return shipping - but that wasn't a big number). Apparently Dillion tracked every part that was replaced, showed the cost then zeroed the amount.

It is an amazing company. Don't know if they still do this, but when I was in the area I got a tour. Learned the folks on that man the customer service desk have years of experience. The start at the bottom, assembling the machines, move to the rebuilds then move to customer service. So they have personally touched every part in the machine.

Hey that makes me wonder - how did they get them trained on the new 750 - wonder if they all had to spend some time on that assembly line. LOL
Click to expand...

When I moved, I lost a few parts to my 650. Not sure where I packed them. I phoned Dillon and they sent me the parts that I had lost. There was an invoice for the parts that totaled over $100 but it was zeroed out at the end.
 
I went to work on one of mine one time with a bastard file! Well, they don't allow me to have tools like that, I can really tear some SH*T up with a bastard file, dremel tool and a pair of vise grips! Anyway, naturally I ruined the part that I took the bastard file too. It was powder charge bar and I thought it was not moving as easy as it should!

Called Dillon, to order a new one. They asked what happened to the old one? That is not normally a part that wears out! I told them I had taken the bastard file to it! I told them it was my fault, I did it, I broke it! He laughed and said it didn't matter, and sent a new one, either no cost, or maybe I paid shipping, I don't remember now.......

On some of the big bores it can be a challenge sometimes to seat primers like they should be, meaning on the Dillon it takes a lot of pressure. Eventually the Dillon I use for doing the big bore brass gave up the ghost. The entire top ripped out with stress over time. The rim busted completely where the tool head slides in. Called Dillon, told them straight up what the issue was. In a few days, entire new press........

I have worn out many a small part on Dillon, but I just order it, I don't bug them with the minor stuff, they are just too good of a company to do that and nick pick them to death............

I have 5 -550s set up now, and have been eyeing the new 750, but I just don't know I need a 750......... But what has "need" ever had anything to do with it.....? Hmm......
 
I just picked up a xl750 a few months ago set up for 9mm. Im liking it alot. I have probably 3k worth of ammo out of it sofar. It way better then usuing my old single stage for pistol ammo.
 
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