Gun store gripe

Would you patronize this shop again

  • Total voters
    149
  • Poll closed .
I'd have to say that Perry's and F G&G are polar opposites in terms of service, attentiveness and price. I've actually bought a gun from Perry's, but only one that no one else had in stock at the time and "on sale" . I had to sedate myself as I was being handled... The place is folksy and home-town, but I got the sense that unless you are one of the familiar small town faces they prefer to cater to, you are gonna have to wave your arms around to get noticed. At Clay's, you have to fend them off...they are like moths flocking to the customer light bulb ;)
 
I have bought from FG&G before and enjoyed the customer service and selection. I did have to wait in line and that was before Covid came about but not long at all. They had what I wanted and told me on the phone they did. I told the guy I was driving over an hour to get there and he told me he would tag it for me with my name for 2 hours. He did and I promptly drove there, inspected it and found it acceptable. That gun is here with me now. Clay and crew really provided a great customer service.
 
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We should all call this shop inquiring about Glock sights.

Eat up about 100 times the amount of time it would require to actually just ring up a set of glock sights.
 
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DrScaryGuy said:
I had a less than wonderful experience at Jim's in Fayetteville and was not feeling great.
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What happened there?
(Nosy, I know, but I spend a lot of time there and I'm naturally curious.)
 
It’s pretty funny that with just over 125 votes, not a single member voted in favor of the shop.

Yes there’s another side to the story, but still.
 
I've been there a bunch of times. Bought a bunch of stuff and numerous guns from them over the last few decades. Customer service is hit or miss, but I have never seen anything like being denied a purchase. Especially since the register is separate from the gun case area and accessories are all out in the open and don't require assistance.

Not doubting the OP. Barry isn't Clay, but it doesn't make sense that someone couldn't buy a gun part/accessory. Something doesn't add up.

I checked last resort, just because I know the place and only go there if I need something immediately and don't mind overpaying.
 
Millie said:
What happened there?
(Nosy, I know, but I spend a lot of time there and I'm naturally curious.)
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sales staff just didn't really seem to know what they were doing. Also, I was looking for some specific used guns. They had a few of the ones I wanted, but none of the case/mags/etc. Prices were a bit higher than what I would have expected, sales guy said there was zero room to move. I asked if there might be any kind of room to move if I was buying 2 or 3 at a time and he said it wasn't possible.
They can sell their guns to somebody new to shooting who doesn't know about the markup on used guns. I've got patience to wait for a better kit at the same or lower price. It's not like I don't have a ridiculous number of other guns to shoot in the mean time.
 
Cpippen said:
Sorry been out and about so I didn’t get back on until now. I did not name the store in the beginning because I honestly wanted to make sure I was not over reacting, but I have shopped at Perry’s gun shop for 5 years or so almost monthly. This was the store and the owner was the one that treated me that way. I had called and spoke to a clerk on the phone whom told me they could do it and to come on in and ask for Andre (he was not Andre) whom I have dealt with several times with absolutely wonderful service. Hence why I was going back and have gone back. But Mr Perry treating me like that kind of has bothered me to where I am not going back.
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BudE said:
Had the same thing happen to me a few years ago with a gun store (now closed) in Butner. Was south of Chapel Hill and called them up and asked about a certain product and the wife told me, " sure". I told them that every chance I got I would bad mouth them and I did. Not sorry to see them go. However, that kind of attitude seems to be prevalent in LGSs
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Burner? Must have been Rudder's gun shop.They closed because owner had nervous breakdown and is in a mental hospital still
 
bigfelipe said:
I've been there a bunch of times. Bought a bunch of stuff and numerous guns from them over the last few decades. Customer service is hit or miss, but I have never seen anything like being denied a purchase. Especially since the register is separate from the gun case area and accessories are all out in the open and don't require assistance.

Not doubting the OP. Barry isn't Clay, but it doesn't make sense that someone couldn't buy a gun part/accessory. Something doesn't add up.

I checked last resort, just because I know the place and only go there if I need something immediately and don't mind overpaying.
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True Barry isn't Clay.but I've told the story before . I used to drive 4 hour round trip to Fuguay gun and pawn . I have spent a lot of money there and went in to buy a $1000 shotgun. I walked in said Hey to Clay . He turned away did not speak.Then Missy did the same . So I took my business elsewhere and have never been back. After posting my disgust with them on several gunsites Clay sent me a pm asking what happened. I told him every detail,and he apologized over and over. And then he said that there would never have anything like that would ever happen again. .Thats why I encouraged C Pippen to out Perry's gun shop..money doesn't grow on trees unless you are Jeppo.So why go to a shop to spend your hard earned cash where you are not appreciated. After Clay apologized I would have gone back but now it's just to far to drive it's a good 5 hour round trip. What Craig experienced at Perry's was completely inappropriate and if I were him I would be done with Perry's. Crosscreek outfitters out from Henderson has a lot more inventory And is a Glock blue label dealer and not that far from Rocky mount.
 
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Have gun-will travel said:
True Barry isn't Clay.but I've told the story before . I used to drive 4 hour round trip to Fuguay gun and pawn . I have spent a lot of money there and went in to buy a $1000 shotgun. I walked in said Hey to Clay . He turned away did not speak.Then Missy did the same . So I took my business elsewhere and have never been back. After posting my disgust with them on several gunsites Clay sent me a pm asking what happened. I told him every detail,and he apologized over and over. And then he said that there would never have anything like that would ever happen again. .Thats why I encouraged C Pippen to out Perry's gun shop..money doesn't grow on trees unless you are Jeppo.So why go to a shop to spend your hard earned cash where you are not appreciated. After Clay apologized I would have gone back but now it's just to far to drive it's a good 5 hour round trip. What Craig experienced at Perry's was completely inappropriate and if I were him I would be done with Perry's. Crosscreek outfitters out from Henderson has a lot more inventory And is a Glock blue label dealer and not that far from Rocky mount.
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Just quoting because you mentioned @Jeppo and Glock in the same post.
 
Mr. Bggs said:
I agree with the group, your call ahead to confirm everything gives you the right to be ill about it... at least in my mind
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Hell I’d been ill even without the call ahead I walk into a store with item in hand I expect to buy not be told they don’t have time to sell me something.
 
kcult said:
Not naming the business bothers me more than how he was treated.

That's like telling your buddy some chick gave you something that causes your junk to stick to your underdrawers, but then not letting him know who she is.
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Ask him in pm
 
Cpippen said:
So yesterday I went to a gun store about 30 miles from me to get some night sites for a handgun that I traded for (Glock 17). An hour before I called the store to verify they had the item and they confirmed That, yes they did and the guy told me to ask for a certain rep. He said that guy could install them as well for no additional charge. I loaded up and headed to the shop. I arrived and sanitized and all that stuff . Upon entering I was asked by the owner “what can we help you with today” I informed him I had called about getting some sights and some am no. He told me that the 9mm and 5.56 ammo was only being sold with a gun purchase. He then told me he could not sell me any sights because he was too busy selling guns. I have bought a lot and often from this store. I was a bit taken aback by this reply. I decided to politely ask if I could just purchase the sights I would install them myself as I have access to the few tools and knowledge From a friend needed to install them correctly and safely. He declined to sell them to me and said he could not justify taking a person off the counter for the sale. So I was going to spend 75 or so dollars for the sights which would have taken what 2 minutes tops with the check out And all? I understand him being too busy to install them and the ammo I get too but if I want to purchase the sights why not? I kept my cool but the more I reflect on this I am kind of bothered by it and I am contemplating not returning to the store to patronize it again. What do you all say?
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Come on man. You let him get by with that and said nothing? Now how is he gonna learn from that. I would get real loud about the details, loud enough for all patrons in the store to know. I would loudly proclaim how many times I shopped in the store so half of the people would put their money back in their pocket.
 
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BlackGun said:
Come on man. You let him get by with that and said nothing? Now how is he gonna learn from that. I would get real loud about the details, loud enough for all patrons in the store to know. I would loudly proclaim how many times I shopped in the store so half of the people would put their money back in their pocket.
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nah I had my kids with me lol and it’s his store, his rules. Same goes for My money my rules
 
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Cpippen said:
nah I had my kids with me lol and it’s his store, his rules. Same goes for My money my rules
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Teaching lesson for the kids. Economics 101. Don’t spend ya money where customer service is not a priority because after the sale service will be worse than the original purchase.
 
JBoyette said:
That store owner is dumb as hell.

Typically margin on a firearm is 5-10%. On any accessory its minimum 30% margin. IF a person would run the store based on ROI a gun store would quit selling guns. Think of the largest businesses in the outdoor market. They are not gun manufacturers, its the Midway's, Brownells and such.
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Yeah I don't see his argument making much sense either.
 
Stogies said:
Yeah I don't see his argument making much sense either.
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Hrm... unless his average CURRENT gun buyer is also buying ammo, a holster, a small safe, a cleaning kit, and all the other stuff a new person needs for a gun?
 
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The current gun buyers are probably only buying 1 box of ammo that they will never shoot. If they don't shoot the gun, then they won't need to clean it. And they will probably never carry it anywhere to need a holster. I suspect a lot of them will never be loaded, still new in the box when the current issues pass over and they sell them.
 
Cpippen said:
Sorry been out and about so I didn’t get back on until now. I did not name the store in the beginning because I honestly wanted to make sure I was not over reacting, but I have shopped at Perry’s gun shop for 5 years or so almost monthly. This was the store and the owner was the one that treated me that way. I had called and spoke to a clerk on the phone whom told me they could do it and to come on in and ask for Andre (he was not Andre) whom I have dealt with several times with absolutely wonderful service. Hence why I was going back and have gone back. But Mr Perry treating me like that kind of has bothered me to where I am not going back.
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That is very surprising!
I was in there a little over a week ago. I ordered a Black Aces Tactical Pro series. I had sent my ffl's certificate as usual and they decided to ship it to Perrys Gunshop. The CSR at black aces said that the shipping dept did not get the cert. Instead then sent the shotgun to the closest ffl to my home location. I told them that there are 2 ffls within 5 miles from my house in clayton perrys is a 30 minute trip.
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Anywho, I walked in to Perrys looked around, I bought some varget powder and 1k small rifle powder and large pistol primers. The owner was chatting me up, small talk about crazy runs on anything firearm related. I saw they had a Q mini fix and asked if they had any honey badgers out back, he got his daughter and she said they did not have any but would be ordering. Maybe he was having a very bad day, but that is not an excuse. This was the first time I had been to perrys since 2012 when I purchased my first carry gun (S&W 442),
 
Update: I saw on Facebook Perry’s had 9mm so I had about 30 minutes to kill waiting on some Mexican food near there and I decided to go in with the sole purpose of looking at the 9mm. I went in and bought a 50 round box (Federal 115 grain fmj)for 13.95, yes I know Walmart use to sell the stuff for 9.99 before this mess. I spoke to thr owner’s daughter Hannah about my last experience and she apologized several times that 1) the guy on the phone said what he said 2) that her Dad turned me away. She did also say that things had been really hectic and wild lately and while that was not my fault they were trying their best. She offered to sell me the sites and have them installed at a reduced rate. I accepted, 5 minutes or so later I was out the door.

I post this update in the interest of fairness and transparency to the gun shop. They did make it right when I spoke to them. That being said I will likely take most of my business to FG&G now because Clay is and always has been good to deal with
 
Cpippen said:
Sorry been out and about so I didn’t get back on until now. I did not name the store in the beginning because I honestly wanted to make sure I was not over reacting, but I have shopped at Perry’s gun shop for 5 years or so almost monthly. This was the store and the owner was the one that treated me that way. I had called and spoke to a clerk on the phone whom told me they could do it and to come on in and ask for Andre (he was not Andre) whom I have dealt with several times with absolutely wonderful service. Hence why I was going back and have gone back. But Mr Perry treating me like that kind of has bothered me to where I am not going back.
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The company I work for is building our new corporate office in Wendell and moving from Wilson, I have a lot of co workers wanting to know about the gun stores there, so that they could go on their lunch break. I will tell them not to bother with Perry's, and when I am in town from our western NC branch, I will not stop by there either.
 
ddry61 said:
The company I work for is building our new corporate office in Wendell and moving from Wilson, I have a lot of co workers wanting to know about the gun stores there, so that they could go on their lunch break. I will tell them not to bother with Perry's, and when I am in town from our western NC branch, I will not stop by there either.
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What kind of company? Any new positions in Wendell or moving a bunch of folks from the current HQ? I’m looking for a career change. Feel free to PM if you care to share details.

(Not directed at the dude I'm quoting): As to this whole mess...I shop at Perry’s often. Or have in the past at least as I haven’t bought much gun-related stuff in a bit. Their CS doesn’t blow me away, but I’ve never been neglected as a customer either. I always talk with Hannah when I’m in there, even if I don’t find what I’m looking for. She was exceptional with my first suppressor purchase. Never really spoken much with Barry other than a hello or nod when I’m coming in. I imagine working in a popular gun shop is a bit overwhelming with every thing going on. Still no excuse for the original scenario discussed in this thread.
 
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