Kimber Customer Service experience

Amanda4461

Amanda4461

Got any Sixguns to Swap? C’mon, Man!
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I contacted Kimber to buy a new front night sight for a used 10mm 1911 that I bought from a forum member. I was surprised that the rear sight was still strong enough to see the dots, but planned on installing a Novak adjustable after the tritium failed.
Kimber rep asked for pictures, and after receiving them, he provided an RMA number and a UPS prepaid label. He told me that the 9-year old pistol was under a 10-year warranty for the night sights, so Kimber would replace them if I would send them the slide.
This is the first Kimber that I have needed to discuss with Customer Service. I have four Kimbers, all 1911 types, and none have had any mechanical or finish issues. This was unexpectedly good service, offered up with no hesitation.
I guess I don’t need to give Wayne any money, after all🥳
 
Miss my Kimber .45 ultra carry. Awesome accurate little bulldog of a gun. Never had a problem while I owned it. Wish I still had it. Very rare for me to regret a gun sale!
Heard lots of stories on Kimber but my experience was great and I’ve liked every one I’ve shot.
 
Kimber returned my slide a week later, complete with new Front & Rear Night Sights installed. They also polished the slide bearing surfaces. Nice job, unexpected bonus with slicking up the slide, at no charge. Excellent Customer Service!
 
BlackGun said:
Buy CZ and you will not need customer service. Come On Man.
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Ha!
I have two Shadow 2’s, a TSO, a CZ455 and a Commie CZ75. Two of these have needed Customer Service assistance. Be warned, parts are often hard to find. Waiting on something like a Firing Pin to come across the ocean from the jolly CZ factory takes time. I find Cajun Gunworks will provide quick access, just part with Mo Money.
 
Amanda4461 said:
Ha!
I have two Shadow 2’s, a TSO, a CZ455 and a Commie CZ75. Two of these have needed Customer Service assistance. Be warned, parts are often hard to find. Waiting on something like a Firing Pin to come across the ocean from the jolly CZ factory takes time. I find Cajun Gunworks will provide quick access, just part with Mo Money.
Click to expand...
I was told by CZ repairs go to Kansas City and CZ techs come to the US once a month.
 
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