your Honda clock is wrong...and there is no fix for it

I'm a Service Advisor at a Honda dealership. I've already had several folks come in with this problem. There is nothing that we can do about it and some folks aren't happy.
 
I'm infinitely ecstatic I got off the honda bandwagon decades ago.
 
concepthomes2 said:
I'm infinitely ecstatic I got off the honda bandwagon decades ago.
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I got off the Honda bandwagon after a bad lemon experience. It was one of their early SUVs, that was technically an Isuzu, but they modified and put their name on (which I didn’t know when I bought it). One of their modifications was to the computer and there was something wrong that would cause the check engine light to come on about every three weeks. The thing was in the shop 13 times in the first year alone for this. Fortunately, the car was leased, which was a popular option back then so my having to deal with it would have ultimately been limited but before that happened we ended up going the lawsuit route.

After X repair attempts for the same issue, well beyond the three that triggered lemon law in that state I tried to get them to exchange the vehicle. I even reached out to corporate. NO! was their answer. I was free to trade it in and pay all the penalties, but their POLICY was to “fix” the car. Well buddy, guess what, your policy isn’t law. So first, thinking I was obligated to do so, we went through the arbitration route with the BBB. We had an arbitration hearing and the general standard for if you win then is you pay a “readable usage fee” and get the rest f your money in a buyback. The arbiters at the BBB felt that Honda’s behavior towards me was so agregious that I was entitled to a total buy back. Honda refused to abide by the arbitration and we sued.

The day before they had to formally answer the legal claim, their lawyer out in CA called me and offered to exchange the vehicle. I said, “that I had offered that option long before having to go the legal route and they refused. The law says I’m entitled to a full buy back and that's what I want.“ She agreed and we worked out a settlement and I got something like $10k to put towards a replacement.

It gets better. About two months later I get one of those letters in the mail, like I got every time it has been in for service saying, “our records indicate your Honda was recently in for service, please fill out this satisfaction survey”. So, they had a legal lemon and turned around and sold it to someone else who wouldnt be covered under lemon law. I sent back a copy of the legal settlement and said, “ this would be funny if the implications weren’t so serious”. Never heard from them again, but I wish I had left a piece of paper in the users manual with my contact information at the section for check engine light.

They could have had a customer for life, but instead tried to screw me for some trade in penalties, when they should have taken the vehicle back and sent it to their engineers to find their mistake with it. Now, I won’t buy Honda’s and it pisses me off that my parents buy nothing but.
 
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Not much to add here except yes, we figured this out about 1/2/22 on my daughter's 2011 CRV. She uses her phone in a cradle for music & navigation, the most useful display part of the built-in head unit was that big-old easy to see clock. No mas...
 
noway2 said:
I got off the Honda bandwagon after a bad lemon experience. It was one of their early SUVs, that was technically an Isuzu, but they modified and put their name on (which I didn’t know when I bought it). One of their modifications was to the computer and there was something wrong that would cause the check engine light to come on about every three weeks. The thing was in the shop 13 times in the first year alone for this. Fortunately, the car was leased, which was a popular option back then so my having to deal with it would have ultimately been limited but before that happened we ended up going the lawsuit route.

After X repair attempts for the same issue, well beyond the three that triggered lemon law in that state I tried to get them to exchange the vehicle. I even reached out to corporate. NO! was their answer. I was free to trade it in and pay all the penalties, but their POLICY was to “fix” the car. Well buddy, guess what, your policy isn’t law. So first, thinking I was obligated to do so, we went through the arbitration route with the BBB. We had an arbitration hearing and the general standard for if you win then is you pay a “readable usage fee” and get the rest f your money in a buyback. The arbiters at the BBB felt that Honda’s behavior towards me was so agregious that I was entitled to a total buy back. Honda refused to abide by the arbitration and we sued.

The day before they had to formally answer the legal claim, their lawyer out in CA called me and offered to exchange the vehicle. I said, “that I had offered that option long before having to go the legal route and they refused. The law says I’m entitled to a full buy back and that's what I want.“ She agreed and we worked out a settlement and I got something like $10k to put towards a replacement.

It gets better. About two months later I get one of those letters in the mail, like I got every time it has been in for service saying, “our records indicate your Honda was recently in for service, please fill out this satisfaction survey”. So, they had a legal lemon and turned around and sold it to someone else who wouldnt be covered under lemon law. I sent back a copy of the legal settlement and said, “ this would be funny if the implications weren’t so serious”. Never heard from them again, but I wish I had left a piece of paper in the users manual with my contact information at the section for check engine light.

They could have had a customer for life, but instead tried to screw me for some trade in penalties, when they should have taken the vehicle back and sent it to their engineers to find their mistake with it. Now, I won’t buy Honda’s and it pisses me off that my parents buy nothing but.
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Sounds kind of similar to how GM wanted to screw me. No one in my family, including extended family, has owned a GM product since.
 
ChickenHawk said:
Sounds kind of similar to how GM wanted to screw me. No one in my family, including extended family, has owned a GM product since.
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The funny thing is that while my ordeal with Honda was going on, (I can't remember if it was someone my wife or mother knew) had a Volkswagen that they took into the shop the third time for the same repair and they were offered a new car without asking.
 
noway2 said:
I got off the Honda bandwagon after a bad lemon experience. It was one of their early SUVs, that was technically an Isuzu, but they modified and put their name on (which I didn’t know when I bought it). One of their modifications was to the computer and there was something wrong that would cause the check engine light to come on about every three weeks. The thing was in the shop 13 times in the first year alone for this. Fortunately, the car was leased, which was a popular option back then so my having to deal with it would have ultimately been limited but before that happened we ended up going the lawsuit route.

After X repair attempts for the same issue, well beyond the three that triggered lemon law in that state I tried to get them to exchange the vehicle. I even reached out to corporate. NO! was their answer. I was free to trade it in and pay all the penalties, but their POLICY was to “fix” the car. Well buddy, guess what, your policy isn’t law. So first, thinking I was obligated to do so, we went through the arbitration route with the BBB. We had an arbitration hearing and the general standard for if you win then is you pay a “readable usage fee” and get the rest f your money in a buyback. The arbiters at the BBB felt that Honda’s behavior towards me was so agregious that I was entitled to a total buy back. Honda refused to abide by the arbitration and we sued.

The day before they had to formally answer the legal claim, their lawyer out in CA called me and offered to exchange the vehicle. I said, “that I had offered that option long before having to go the legal route and they refused. The law says I’m entitled to a full buy back and that's what I want.“ She agreed and we worked out a settlement and I got something like $10k to put towards a replacement.

It gets better. About two months later I get one of those letters in the mail, like I got every time it has been in for service saying, “our records indicate your Honda was recently in for service, please fill out this satisfaction survey”. So, they had a legal lemon and turned around and sold it to someone else who wouldnt be covered under lemon law. I sent back a copy of the legal settlement and said, “ this would be funny if the implications weren’t so serious”. Never heard from them again, but I wish I had left a piece of paper in the users manual with my contact information at the section for check engine light.

They could have had a customer for life, but instead tried to screw me for some trade in penalties, when they should have taken the vehicle back and sent it to their engineers to find their mistake with it. Now, I won’t buy Honda’s and it pisses me off that my parents buy nothing but.
Click to expand...
Early Passport?? We had a one that’s was a piece!!
 
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