Boy, they put you through the wringer on the online renewal!
The process should be simple, but they have it like you're driving from Asheville to Charlotte via Australia! The process would not
recognize my FRN number even though it was right there in my profile and HAD been linked to my call sign.
I finally had to call the help line. They found that I had never checked the box for financial transaction approval under my FRN profile.
I asked the lady if she could do my renewal while we were on the phone and she said no. She had to send me the instructions
for updating my profile. The "click here" titled links in the instructions were nothing that indicated that I was trying to modify
or upgrade my profile. Strange.
Finally got it done.
The process should be simple, but they have it like you're driving from Asheville to Charlotte via Australia! The process would not
recognize my FRN number even though it was right there in my profile and HAD been linked to my call sign.
I finally had to call the help line. They found that I had never checked the box for financial transaction approval under my FRN profile.
I asked the lady if she could do my renewal while we were on the phone and she said no. She had to send me the instructions
for updating my profile. The "click here" titled links in the instructions were nothing that indicated that I was trying to modify
or upgrade my profile. Strange.
Finally got it done.