positive experience so far with Sig customer service

P01135809

P01135809

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I had a rear night sight go dark on a sig P365.

Called Sig customer service.

They did not care that I was not the original owner.

I pay fedex and ship them the slide. they inspect and replace as long as there is no damage/abuse that would have caused it.

then they send it back.

so far, so good

I'll update as it things progress.
 
Did that gun ever need service for the ā€œbroken striker syndromeā€?
 
They did the same for me.

I took a course at Sigarms Academy. The instructor noticed the P226 slide finish was worn (after many thousands of rounds) and referred me to their Pro Shop. They quoted a good price for a Nitron refinish (it was originally blued) and told me to leave it with them when the course was complete which I did. I went back a few days later to pick it up and found a complementary set of SigLite sights.
 
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I had to return a P365 for the broken striker issue. I, also, was not the original owner. They paid shipping both ways and replaced the complete slide assembly. Whole thing took less than a week.
 
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I got a used police trade in P229, would not fire every time, sent it in and they replaced the sear and trigger spring.
I just paid the $50 for the FedEx shipping round trip.
 
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Sounds like they're making good.

Better than my two crap experiences from Glock. If only I had picked the right company when I got into this whole gun thing... in 1992. Meh. Next lifetime I can switch.
 
I've only needed to call any manufacturer's CS twice: once for a Ruger LCR with an inconsistent trigger, once for a Sig P290RS with a trigger reset issue.

The Ruger CS experience was absolutely flawless. The call was great, as was the service, turnaround time, and end result.

The CS guy at Sig was a complete tool. Wouldn't work with me at all, and required that I take the pistol to an FFL, and Sig would handle it through them, with me being responsible for any costs. I basically said "Screw you guys, I'll fix it my damn self", and did so. A few strokes of a file "fixed" an issue that would have self-corrected with a crap-ton of dry fire.

The experience soured me on Sig as a company.

I should probably lighten up. The guy probably just hates the P290RS as much as everybody else does.
 
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I've used Sig CS for a P290RS that was light striking. They took it back, cleaned up the striker channel and polished the feed ramp. Worked ok when I got it back.

Then they got called again when my Tango6 scope zero stop was set two revolutions too high and I couldn't adjust it. The scope came back working, them claiming they didn't fix anything, but I had full use of the elevation so I know they did do something.

I've also called them for parts and stuff. Always ends up being a decent experience once I get over the inconvenience that something broke in the first place.
 
update on this.

due to my schedule I ended up sending the slide to Sig on 9/13 (they paid that way).

they reached out to me to update card info for me to pay return shipping on 9/16 (my card was compromised between initial post in this thread and me sending them the slide)

slide was back in the mail to me on 9/21 and the first delivery attempt (which I missed was 9/22)

slide is back. sights replaced.

Now I will send it out to get milled for another red dot that I won't be able to shoot šŸ˜‚

all in all service was EXCELLENT!
 
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