Just wanted to share my experience with Rugged Suppressors customer service. Had a baffle strike on my Razor 7.62 due to Gunsmith negligence on a thread job. Happened on Saturday, filled out the RMA request on their website that evening. Monday afternoon I received a phone call from Travis at Rugged who simply asked me what happened. Told him it was due to a bad thread job and it seemed to effect all baffles as well as the end cap. He said no problem, everything is covered even the end cap. I mailed it out Tuesday morning, they received it Wednesday (I'm in NC). Thursday morning I received a shipping notice that it was back on its way to me and Friday afternoon it was delivered. I am blown away by the responsiveness of this company, their turn around time/entire warranty process and the overall quality of their product. For anyone on the fence, please consider what can happen in a worst-case scenario because I can tell you it is a terrible feeling if it happens to you. The reassurance that they fully stand behind their product and customers has created a customer for life in me.