It's a business strategy that has been floating around for decades. Cable companies, for example, are famous for it.
One of the most entertaining phone calls I ever overheard was my wife calling a cable company to cancel service. She wasn't canceling because of an increase in fees, she was cancelling because we had been putting up with poor cable/internet service for a while and not getting anything actually fixed about it. The last time a service technician came out to the house, he gave my wife some BS about how the cable was routed under the house. When I came home, that conversation went like this:
WIFE: The cable guy came out today to look at our problem.
ME: Did he finally fix it?
WIFE: No, I told him not to do anything until I talked to you first.
ME: What did he say was the problem?
WIFE: He said the problem was in the crawl space and that it was caused by the cable being wrapped around the chimney base.
When I got done laughing, I explained to my wife how the guy was full of sh*t because coaxial cable could care less about being looped around a pile of bricks. I had been in the crawl space to look at the cable and there was nothing damaged or unusual about it. She was P*SSED that the cable company tried blowing smoke up her *ss and the phone call she made was HILARIOUS! They tried all the usual "make a deal" moves and were doing anything BUT canceling service and all it did was make my wife MORE livid!
She finally told them if they didn't cancel service RIGHT NOW and send someone out THAT DAY to collect their sh*t, she was having me cut their cable and pull it out of the house and toss it and their cable/internet box out by the street and if they were quick enough, they could beat the trash pickup to it.
They actually had a service technician out within the hour!
🤣
All I gotta say, folks, is DO NOT P*SS THE RED HEADED WIFE-MONSTER OFF!